My IceRiver miner breaks down. How to Create a Repair Ticket for IceRiver Miners

We have noticed a significant number of customers purchased IceRiver miners, such as KS3L/KS3M for last year and KS5L for this year. Since its release over a year ago, customers have reported issues such as damaged hash boards and control boards after prolonged use. So, what should you do if your miner breaks down?